Vox Day on Troll Hunting
My publisher has a clear and succinct list on how to hunt down online trolls.
http://voxday.blogspot.com/2015/01/how-to-hunt-trolls.html
The list is organized under 17 headings of short, pithy advice:
- Stay calm.
- Be patient.
- Directly inform the troll that he is banned: It is vital to put him on notice.
- Don’t delete the troll’s comments.
- Don’t permit the readers to engage with the troll.
- Look for the troll’s other identities.
- Identify his literary tics.
- Join forces with the troll’s other targets.
- Research the cyberstalking laws in the Troll’s legal jurisdiction.
- Don’t bother with threats and warnings.
- Don’t pay undue attention to the troll’s assertions.
- Don’t bother contacting his friends, employer, and family except to gather more information.
- Expect the troll to try to spin the situation as you harassing him as the net tightens. This is actually a very good sign of progress.
- Don’t contact the police until you have prepared a succinct summary of the troll’s activity on your site.
- Before you call the relevant police department, check the police website and see if they have an officer or a department specializing in online crimes.
- Be prepared to press charges, but be open to the possibility of other desirable outcomes.
- Above all, don’t be afraid.